Shipping policy

Shipping

• Free delivery across India on every order, with no minimum.
• Dispatch: every piece is handcrafted in India, and orders ship within 5 working days.
• Fit check: for some styles we may call you to confirm your measurements before we process your order.
• International orders: a flat shipping charge of ₹1,500 applies outside India.

Exchanges & returns

• No-questions-asked size exchange: if the size isn't right, email us and we'll replace it at no extra cost.
• Returns: start a return within 7 days of delivery for a full refund. Items must be unworn and unwashed, with tags attached. Sale and promotional items can't be returned.
• Refunds are processed within 2–3 working days of receiving your return.

Questions about your order? Write to us at hello@poppyandco.in.